Terms & Conditions of SaleUpdated 14 days ago
This website is operated by By Teddy Ltd (we or us), a company registered in England and Wales under company number 14574719.
Our registered office is at Office One, 1 Coldbath Square, Farringdon, London, England, EC1R 5HL.
Application of these Terms
These terms and conditions (Terms) apply to all orders for products sold on our website (Products).
1. Orders
1.1 Please note that a product’s true colour may not exactly match that shown on your computer or device or in our marketing, or its packaging may be slightly different.
1.2 To order Products from our website, you must be legally capable of entering into a binding contract with us (for example, in England and Wales you must be at least 18 years old).
1.3 By ordering Products through our website, you are deemed to have understood and accepted these Terms.
1.4 We may send you an order acknowledgement email following receipt of your order. This email does not constitute acceptance of your order. Acceptance of your order will only take place when we send you a confirmation email confirming acceptance of your order and/or dispatch of your order, at which point a contract will come into existence between you and us, unless we notify you that we are unable to accept your order in accordance with clause 1.5 below.
1.5 If we are unable to accept your order or we are unable to supply any Products in your order (for example, where a Product is out of stock, or we are unable to obtain payment from you, or because we have identified an error in the price or description of a Product), we will inform you of this. If you have already paid for the order, we will refund you the amount paid for the order or affected Product(s) (as applicable). Except as set out in this clause, we shall have no liability to you in respect of any amendment or cancellation of an order.
2. Price
2.1 The price of the Products is set out on our website. We take all reasonable care to ensure that the prices of Products on our website are correct. However, it is always possible that, despite our best efforts, some of the Products we sell may be incorrectly priced. If, before dispatch of a Product, we discover that the Product’s correct price at the date of your order was higher than the price stated on our website when you placed your order, we will contact you as soon as possible to inform you of the error and give you the option of continuing with the order at the correct price or cancelling your order. If we accept and process your order where such a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any Products provided to you. Please note that all prices, discounts, and promotions posted on this website are subject to change without notice.
2.2 Prices are shown in the relevant currency on the website.
2.3 The price of a Product includes VAT (where applicable) at the current rate chargeable for the time being. The price of a Product excludes delivery charges. Please refer to our Shipping & Returns Policy for details of our delivery charges.
3. Payment
3.1 The accepted payment methods are set out during the checkout process on our website. We will take payment for the Products from your chosen payment method at the time your order is placed. If you place an order for Products which are not currently in stock but which are available to pre-order, payment shall be taken at the time the order is placed.
3.2 Payment using a discount code or gift card may be subject to additional terms and conditions or exclusions, as provided with such discount codes or gift cards.
4. Delivery
4.1 Your order may be delivered to you in instalments.
4.2 The costs of delivery, the locations we deliver to, and the estimated delivery times are set out in our Shipping & Returns Policy. If you place an order for Products which are not currently in stock but which are available to pre-order, the estimated lead time for the Products will be set out on the website or during the checkout process, however please note that this is just an estimate.
4.3 Depending on your delivery location and your chosen delivery method, you may be required to sign for a delivery. If our delivery partner is unable to deliver the Products, they will leave you a note or contact you to inform you how to rearrange delivery or to let you know if the Products will need to be collected from a local depot.
4.4 Where our delivery partner has attempted and failed to deliver the Products to you and you do not re-arrange delivery or collect your Products from the delivery depot where they are being held, in accordance with the instructions provided, the Products may be returned to us by the delivery partner, and we may end the contract with you. If we have to end the contract in these circumstances, we will refund the price you paid for the Products but we may deduct from the refund the delivery charges paid by you for the delivery of the Products to you, and any costs charged to us by our delivery partner for returning the Products to us.
4.5 Delivery of your order shall be complete when we deliver the Products to the address you gave to us at the time of placing your order or to a person or address identified by you to take delivery of the Products (such as a neighbour), and the Products (and the risk of loss) will be your sole responsibility from that time.
4.6 You will own the Products once we have received payment in full.
5. Returns and your right to cancel the contract
Returning your product because you have changed your mind
5.1 If you wish to return a Product, you have 14 days from receipt of the Product to return it to us. For information on our Returns Policy and how to return a Product, please see our Shipping & Returns Policy. You will need to log a return on the returns portal on our website to obtain a returns label and ‘return merchandise authorisation’ (RMA) number. You will be responsible for the cost of returning the Products, which will be deducted from your refund. Please see our Returns Policy for details of the cost. Products must be returned to us in an unused, re-saleable condition, in the original packaging with all tags intact. Footwear must be returned in the original box. We will give you a refund for Products which are returned in accordance with our Returns Policy. Please note that certain products are not returnable for hygiene reasons (for example underwear, socks or swimwear if any hygiene seal is not in place or has been broken). This clause does not affect any statutory rights to cancel your contract, as referred to in paragraph 5.3 below.
Returning a product because it is faulty
5.2 We are under a legal duty to supply products that are in conformity with the contract and these Terms. If you consider that any product we have supplied is faulty or mis-described, please notify us via the returns portal on our website. We may ask you to provide photos of the product. A returns label will be provided through the returns portal. You should return such Products to us in accordance with our reasonable instructions, and if the Products are faulty or mis-described we will give you a refund for such Products.
Your right to cancel your contract – UK and EU customers only
5.3 If you are a consumer and reside in the UK or the EU, you have a legal right to cancel your contract if you change your mind within 14 days after you receive the Products. However, this right does not apply to Products which are personalised or are not returnable due to hygiene reasons (for example underwear, socks or swimwear if any hygiene seal is not in place or has been broken). To cancel your contract, you need to let us know that you have decided to cancel your contract, and provide your name, address, details of the order you wish to cancel, and your email address. You can use the cancellation form at the end of these terms, but you do not have to. You can contact us using the contact details set out in paragraph 8 below.
5.4 If you have notified us that you wish to cancel your contract in accordance with paragraph 5.3 above, you will then need to return the Products to us within 14 days of notifying us you wish to end the contract. A returns label will be provided via the returns portal on our website. You will have to bear the cost of returning the Products to us, the cost of which will be deducted from your refund. Please see our Returns Policy for details of the cost. Products should be returned in an unused, re-saleable condition, in the original packaging with all tags intact.
5.5 Where you have cancelled your contract in accordance with the procedure above, we will refund the price you paid for the Products, by the payment method used to pay for the Products, within 14 days after the Products are returned. This will include the cost you paid for the delivery of the Products, save that the maximum refund for delivery costs will be the least expensive delivery method we offer to your delivery destination. However, please note that we are permitted by law to reduce your refund to reflect any reduction in the value of the Products, if this has been caused by your handling them in a way which would not be permitted in a shop.
5.6 For UK-based customers, advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office or for non-UK based customers, an equivalent consumer protection organisation in your jurisdiction.
6. Events outside our control
6.1 We will not be liable or responsible for any failure to perform, or delay in the performance of, any of our obligations under a contract that is caused by any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action, civil commotion, riot, terrorist attack, war, or threat or preparation for war, fire, explosion, storm, flood, earthquake, epidemic, pandemic, or other natural disaster, failure of public or private telecommunications networks, or disruption to energy or utilities supplies or transport. If our supply of the Products is delayed by an event outside our control, then we will contact you to notify you, and we will not be liable for delays caused by the event.
7. Intellectual property rights
7.1 All intellectual property rights in our Products are owned by us or our licensors. Those works are protected by intellectual property laws and treaties around the world. All such rights are reserved.
8. Contact us
8.1 You can contact us by completing the contact form on our website or by emailing us at [email protected]
8.2 If you wish to contact us about your order, please provide your order number so that we can deal with your matter more quickly.
8.3 If we have to contact you, we will do so using the contact details you provided to us at the time you placed your order, unless you have asked us to contact you by any other means.
8.4 The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.
9. How we use your personal information
9.1 We use your personal information in accordance with our Privacy Policy. Please take time to read this policy, as it includes important terms which apply to you.
10. Other important terms
10.1 Nothing in these Terms shall affect your rights as a consumer under the applicable law in the jurisdiction in which you reside.
10.2 We may transfer our rights and obligations under any contract with you to another organisation. We will tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
10.3 The contract is between you and us. No other person shall have any rights to enforce any of its terms.
10.4 These Terms, and any contract between us, are only in the English language. Please note that we may not necessarily keep a copy of these Terms or your order and we would therefore encourage you to retain a copy for your own records.
10.5 Each of the provisions in these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining provisions will remain in full force and effect.
10.6 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
10.7 These Terms are governed by the law of England and Wales. This means a contract for the purchase of Products and any dispute or claim arising out of or in connection with it will be governed by the law of England and Wales, except that if you are not resident in England and Wales the laws of England and Wales shall apply only to the extent that they do not override any mandatory laws of the country in which you have your usual place of residence.
10.8 In respect of any dispute or claim relating to a contract, we each submit to the non-exclusive jurisdiction of the courts of England and Wales, but nothing in this clause shall limit your legal rights to bring an action or to require proceedings to take place in the country in which you have your usual place of residence.
These Terms were last updated on 23rd December 2025