Orders
How do I track my order?
Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to your tracking page. Tracking information may not be immediately available after your
What happens if my package is lost or arrives in a damaged state?
At By Teddy, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at [email protected] with your order number and any relevant details. We
How do I cancel my order?
Unfortunately, once your order is processed we are unable to cancel your order.
My order was marked delivered but it’s not here!
If no one was home at the time of delivery, the carrier may leave the package in a safe location. Be sure to check around your home and with neighbors/building management who may have collected the package for you. Also, please double-check the shipp
What do I do if I receive the wrong item in my order?
We are sorry to hear you received the wrong item in your order!. Please report your order issue to our support team at [email protected]. Include a photo of the item received and the name of the missing item(s). Please double-check the package for an
What is your cancellation policy?
Unfortunately, once your order is processed we are unable to cancel your order.
Can I edit or add anything to my order?
Once an order is placed, we are unable to make changes to the order.
How do I apply promo/discount codes?
To apply a promo or discount code:. • Proceed to checkout and enter your code in the discount code field. • Click apply to see your new total before finalising your order. • Only one code can be used per order. If you’re having trouble entering your